<> refund, return, shipping & shop policies – Nyxturna

refund, return, shipping & shop policies

Returns & Exchanges


If there is something wrong with your order (if it is damaged or if there is anything missing), please notify me within 24 hours of receiving your item and I will work with you to correct the problem.

I typically do not offer refunds on pieces, but will offer store credit if you wish to return something. The customer is responsible for paying the shipping cost both ways if you wish to do an exchange. Exchanges not available for items listed as PRE-ORDERS.


Debit and credit cards are accepted as well as PayPal. 

If you'd for any reason like to cancel your order you may do so before it ships. If it has already shipped out you are unable to cancel it but may do an exchange if you so wish.


Most items ship out within 3-5 days, but specific items may take longer to ship out if they are made to order or listed as pre-orders. If you need something by a specific deadline or have any questions, please reach out before placing an order. 

Everything is shipped via USPS & tracking numbers are emailed once the order ships out ((If you can't find your tracking number, check your spam folder)).

Priority Mail ((approx. 1-3 days domestic)) is *always recommended* as it includes an insurance option. Items shipped Priority that are lost, missing or damaged are protected under insurance and can be reshipped depending on the piece. 

First Class Mail ((approx. 4-7 business days domestic)) does not include insurance. Items shipped via First Class that are missing, lost, or damaged are typically not eligible for a refund or reshipment. 

First Class International orders may take approx 5-20 days to arrive, depending on your location (some may take longer. This is only an estimate). Priority Mail International is *always recommended*. If you need something by a specific date, priority or express is advised.

Be aware that the ship time is *approximate*. Things may take slightly longer to arrive due to the nature of the postal service. Once items are handed over to USPS they are out of our control. 

If an item is returned and not delivered because of invalid address given, you have the option of resending the shipment ((customer pays for additional shipping)). It is the customer's responsibility to double check the address given at checkout to ensure the package arrives to the correct address. Packages shipped to invalid addresses are not eligible for refunds. 



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