refund, return, shipping & shop policies
If there is something wrong with your order (if it is damaged or if there is anything missing), please notify me within 24 hours of receiving your item and I will work with you to correct the problem.
I typically do not offer refunds on pieces, but will offer store credit if you wish to return something. The customer is responsible for paying the shipping cost both ways if you wish to do an exchange. Exchanges not available for items listed as PRE-ORDERS.
Debit and credit cards are accepted as well as PayPal, Shop Pay (interest free installments with Affirm), Apple Pay, Facebook Pay, and Google Pay.
If you'd for any reason like to cancel your order you may do so before it ships. If it has already shipped out you are unable to cancel it but may do an exchange if you so wish.
Shop Pay (with Affirm)
Introducing a new way to pay over time. Shop pay allows you to split your purchase into 4 equal, interest-free payments.
If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.
Choose Shop Pay at checkout to reduce the environmental impact of your delivery for free.
Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.
Most items ship out within 3-5 days, but specific items may take longer to ship out if they are made to order or listed as pre-orders. If you need something by a specific deadline or have any questions, please reach out before placing an order.
Everything is shipped via USPS & tracking numbers are emailed once the order ships out ((If you can't find your tracking number, check your spam folder)).
Priority Mail ((approx. 1-3 days domestic)) is *always recommended* as it includes an insurance option. Items shipped Priority that are lost, missing or damaged are protected under insurance and can be reshipped depending on the piece.
First Class Mail ((approx. 4-7 business days domestic)) does not include insurance. Items shipped via First Class that are missing, lost, or damaged are typically not eligible for a refund or reshipment.
First Class International orders may take approx 5-20 days to arrive, depending on your location (some may take longer. This is only an estimate). Priority Mail International is *always recommended*. If you need something by a specific date, priority or express is advised.
Be aware that the ship time is *approximate*. Things may take slightly longer to arrive due to the nature of the postal service. Once items are handed over to USPS they are out of our control.
If an item is returned and not delivered because of invalid address given, you have the option of resending the shipment ((customer pays for additional shipping)). It is the customer's responsibility to double check the address given at checkout to ensure the package arrives to the correct address. Packages shipped to invalid addresses are not eligible for refunds.